- We do accept exchanges
- Items returned to us for an exchange must be in a saleable condition.
- We do have the right to refuse an exchange where have been clearly used or damaged.
- Customers are responsible for the return postage costs.
- A new shipping cost will be charged for all exchanges.
- We recommend that items are returned using a tracked delivery service. This will help you ensure the item is received by us.
- When returning shoes, please treat the shoe box as part of the product. We advise customers to use a layer of outer packaging, ie. a parcel bag, to help prevent damage to the box.
Opening an exchange:
- Please see Manage Your Returns to start an exchange and view details for existing returns and exchanges.