Items returned to us for an exchange must be in a saleable condition.
We do have the right to refuse an exchange where have been clearly used or damaged.
Customers are responsible for the return postage costs.
A new shipping cost will be charged for all exchanges.
We recommend that items are returned using a tracked delivery service. This will help you ensure the item is received by us.
When returning shoes, please treat the shoe box as part of the product. We advise customers to use a layer of outer packaging, ie. a parcel bag, to help prevent damage to the box.
Opening an exchange:
Please see Manage Your Returns to start an exchange and view details for existing returns and exchanges.
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As part of the Sports Factory Shop Group, we have over 25 years experience as a specialist sports retailer. You can rely on us for leading protection, kit and equipment suitable for all levels of Rugby.