Exchanges

Exchange Policy:

  • We do accept exchanges
  • Items returned to us for an exchange must be in a saleable condition.
  • We do have the right to refuse an exchange where have been clearly used or damaged.
  • Customers are responsible for the return postage costs.
  • A new shipping cost will be charged for all exchanges.
  • We recommend that items are returned using a tracked delivery service. This will help you ensure the item is received by us.
  • When returning shoes, please treat the shoe box as part of the product. We advise customers to use a layer of outer packaging, ie. a parcel bag, to help prevent damage to the box.

Opening an exchange:

  • Please see Manage Your Returns to start an exchange and view details for existing returns and exchanges.
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