Cookies and Privacy Notice for our Customers
Keeping the personal information that you share with us safe is of paramount importance to us. The below information explains a) how and why we store your data; b) who we share your data with, why we share your data with them and how we share your data with them; and c) what your rights are regarding your personal data.
Rugby Factory Shop will be what is known as a ‘data controller’ of your personal data and information. As per the Information Commissioner’s Office (ICO) guidelines, a controller “determines the purposes and means of processing personal data.”[See the ICO website here].
Throughout this document, Rugby Factory Shop may refer to ourselves as ‘we’, us’ or ‘ourselves’.
Should you wish to contact us regarding any of the information in this document, please do so by:
What personal information of yours do we collect and why?By purchasing goods from us, you are entering into a contract with us. In order for us to fulfill your order for the purchased goods, we need to collect some personal information to enable this. The information we collect to process your order may include:
No sensitive payment data is seen, processed or stored by Rugby Factory Shop. Sensitive payment data may include:
In order to provide you with website personalisation, we may also gather information about the device you are using to browse our website (mobile phone, desktop/laptop, tablet), your web browser (Google Chrome, Mozilla Firefox, Microsoft Edge etc.) and your Internet Protocol (IP) address.
What are the lawful bases for processing your personal data?The lawful bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever personal data is being processed:
How do we use your personal information?
|Why we use your data for||Reason for using that data|
|Processing your orders||Fulfilling a contract|
|Provide with updates and progress of your order Legitimate interests||Legitimate interests|
|To detect, investigate and report crime (e.g. fraud)||Legal Obligation|
|Allow website personalisation||Legitimate interests|
|Marketing communications including providing you with details of special promotions and offers, new products and sales.||Legitimate interests/Consent|
Who do we share your information with and why?Delivery Companies/Couriers
Payment processing companies
Contacting youWe want to be able to keep you up to date with the latest product ranges, exclusive offers, sales and current industry information. To do this most effectively, you have the option join our mailing list. You can join our mailing list by checking the “Sign up for our newsletter” selection box at our checkout when placing an order with us. You are not obligated to join our mailing list in order place an order with us. You can also provide your email address for inclusion on our mailing list by completing one of the various “Newsletter Subscription” boxes located around our website. You may also provide your email address to us in an email giving us explicit consent to add your email address to our mailing list.
None of the information that we collect for our mailing lists will be shared with any other companies for their own marketing purposes.
You can request to stop receiving newsletter/marketing/mailing correspondence from Rugby Factory Shop at any time by either: calling us on 0333 335 0438; emailing us at firstname.lastname@example.org; writing to us at FAO Data Protection, Rugby Factory Shop, PO BOX 8029, Leicester, LE3 7AB; or by clicking the unsubscribe link within any of our previous newsletter mailings. Should you request to be removed from our mailing list, we will endeavour to action this as quickly as possible.
We may also contact you regarding the status of your order or to update you on its progress in order to enable us to fulfil the contract you have entered into with us when making a purchase.
How long we will keep and store your informationGenerally, we will store your personal data for a duration of 7 years unless one of the follow exceptions apply:
Your rights with your dataThe GDPR includes the following right for individuals:
The right to be informed
The right to access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
The right not to be subject to automated decision-making including profiling.
CookiesCookies are small pieces of text code that are stored on your computer when you visit our website. These files are useful for returning customers as certain pieces of information will not need to be re-entered. These cookies help us to keep track of things like what items you have in your basket or whether you have had previous browsing session on our website.
Rugby Factory Shop allows selected Third Parties who assist us with marketing campaigns to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site.
They are not harmful to your computer in any way and cookies cannot collect personal information from your hard drive, store personal information such as card details and are not used to personally identify you.
We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (for purposes such as Google Advertising) to:
Opting OutNone of the data collected for the purpose of Google Analytics or Advertising is personally identifiable. You can clear these cookies at any point from your cache or opt out of control cookie collection in your browser settings. If you do wish to opt out of cookies, your browsing experience may be limited.
If you do not wish for your data to be used by Google Analytics, you have the option to install the “Google Analytics opt-out” web browser add on which can be found here https://tools.google.com/dlpage/gaoptout.