Returns

Opening a return:

Returns And Cancellation Policy:
  • The customer has the right to cancel an order they have received if we are notified within 14 days of receiving the order.
  • The customer then has 14 days to return the goods to us.
  • You can notify us of this by e-mail or letter. If you decide to cancel the order the items will have to be returned by the customer, at the customers cost, to the following address:
  • Factory Shop Group
    PO BOX 8029
    Leicester
    LE3 7AB

Returned Goods
  • We recommend that all returned goods are returned using a tracked delivery service, so that there is proof of delivery back to us.
  • The customer is responsible for any returned goods until they are delivered to us. All goods must be returned in a saleable condition.
  • We do not refund return postage costs.
  • When returning faulty items we can refund up to £6.00 in postage costs. For this, a receipt of postage must be provided.
  • Faulty items will need to be assessed before we can process an exchange or refund.
  • When returning shoes, please treat the shoe box as part of the product. We advise customers use another layer of outer packaging, ie. a parcel bag, to help prevent damage to the box.

Returns Policy
  • There is a 14 day period in which you can cancel your contract after your receipt of the goods. The goods must be returned in good / new condition.
  • Postage and packing costs are not refundable. We do not refund return postage costs.
  • We do not accept returns for personalized items, such as smocks.
  • We are unable to dispatch replacement or exchange items before we have received your returned item.
  • NOTE: Items must be returned to us in a saleable condition. Items not returned in a saleable condition can be rejected.
  • INTERNATIONAL ORDERS: No postage is refunded for returned items from outside the UK unless agreed in advance.

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