The customer has the right to cancel an order they have received if we are notified within 14 days of receiving the order.
The customer then has 14 days to return the goods to us.
You can notify us of this by e-mail or letter. If you decide to cancel the order the items will have to be returned by the customer, at the customers cost, to the following address:
Factory Shop Group PO BOX 8029 Leicester LE3 7AB
We recommend that all returned goods are returned using a tracked delivery service, so that there is proof of delivery back to us.
The customer is responsible for any returned goods until they are delivered to us. All goods must be returned in a saleable condition.
We do not refund return postage costs.
When returning faulty items we can refund up to £6.00 in postage costs. For this, a receipt of postage must be provided.
Faulty items will need to be assessed before we can process an exchange or refund.
When returning shoes, please treat the shoe box as part of the product. We advise customers use another layer of outer packaging, ie. a parcel bag, to help prevent damage to the box.
There is a 14 day period in which you can cancel your contract after your receipt of the goods. The goods must be returned in good / new condition.
Postage and packing costs are not refundable. We do not refund return postage costs.
We do not accept returns for personalized items, such as smocks.
We are unable to dispatch replacement or exchange items before we have received your returned item.
NOTE: Items must be returned to us in a saleable condition. Items not returned in a saleable condition can be rejected.
INTERNATIONAL ORDERS: No postage is refunded for returned items from outside the UK unless agreed in advance.
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As part of the Sports Factory Shop Group, we have over 25 years experience as a specialist sports retailer. You can rely on us for leading protection, kit and equipment suitable for all levels of Rugby.